Returns, Refunds & Exchanges

We hope you love your Retro Tees order, but if something isn’t right, please contact us at hello@retrotees.co.uk and include your order number.

As we use different printing partners, please do not return anything until we have confirmed the correct return address.

Changed Your Mind?

You can return standard, non-personalised items within 30 days of delivery.

Items must be:

• Unworn and unwashed
• Free from marks, scents, pet hair or damage
• Returned with any original tags attached
• In the original packaging where possible

You may try an item on as you would in a shop. We may reduce the refund if it has been used or handled more than necessary.

Your Cancellation Rights

UK customers have the legal right to cancel most online orders within 14 days of delivery.

After telling us you wish to cancel, you have another 14 days to return the item.

For eligible cancellations made within this period, we will refund the item price and the cost of our cheapest standard delivery option.

For returns made between 15 and 30 days, we will refund the item price, but the original delivery charge will not normally be refunded.

Return Postage

For change-of-mind returns, the customer is responsible for the return postage cost.

We recommend using a tracked service and keeping your proof of postage until the return has been completed.

Exchanges

Please contact us if you need a different size or product.

Because our items are printed to order by different printing partners, direct exchanges may not always be possible. We may ask you to return the original item for a refund and place a new order.

Personalised Items

Clearly personalised or custom-made items cannot normally be returned because you have changed your mind.

This does not affect your rights if the item is faulty, damaged or not as described.

Standard Retro Tees designs are not treated as personalised simply because they are printed after you order.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your item arrives:

• Faulty or damaged
• Incorrectly printed
• Different from what you ordered
• Not as described

Email us with your order number, a description of the problem and clear photographs.

Please do not return the item until we have provided instructions. We may offer a replacement, refund or free return depending on the problem.

Your legal rights apply to faulty, damaged or incorrectly supplied goods.

Refunds

Once your return has been received and checked, we will email you with an update.

Approved refunds will be sent to the original payment method. We aim to process refunds within 7 working days, although your bank may take longer to show the payment.

International Returns

International customers should contact us before returning anything.

Unless an item is faulty, damaged or incorrect, the customer is responsible for return postage and any related costs.

Need Help?

Contact us at hello@retrotees.co.uk and include your order number.

We’re a small, family-run business and will always do our best to get things sorted — no final boss battle required!

Nothing in this policy affects your statutory rights.