Privacy Policy

Last updated: 23 July 2026

At Retro Tees, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, and the choices and rights available to you.

No shady business, no selling customer lists and no unwanted spam — just the information we need to run our store and provide a totally awesome service.

Who We Are

Retro Tees is the data controller responsible for the personal information described in this policy.

Business or legal name: Famous Forever LTD
Trading name: Retro Tees
Business address: Retro Tees 21 Gleadsmoss Lane, Oakwood, Derby, DE212BP
Email: hello@retrotees.co.uk

Questions about this policy or how we use your information can be sent to us using the contact details above.

Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address, telephone number and billing or delivery address
• Details of products you order, including sizes, colours and personalisation information
• Order numbers, payment status, transaction references, delivery details and tracking information
• Messages, enquiries, reviews and other information you send to us
• Account details if you choose to create a customer account
• Marketing preferences, such as whether you have chosen to receive our emails
• Technical information including your IP address, browser, device, website activity and cookie information
• Information used to help detect fraud, protect our store and keep transactions secure

Please make sure that any information you provide is accurate and that you have permission to provide another person’s details when placing an order or sending a gift to them.

How We Collect Your Information

We collect information:

• Directly from you when you place an order, create an account, contact us, leave a review or subscribe to marketing
• Automatically when you browse or interact with our website
• From service providers involved in payments, fraud prevention, order fulfilment and delivery
• From social media or advertising services when you interact with our pages or adverts, where applicable

How We Use Your Information

Processing and Fulfilling Orders

We use your information to:

• Accept and process your order
• Take or confirm payment
• Arrange printing and fulfilment
• Send order confirmations and dispatch updates
• Arrange delivery and provide tracking
• Manage cancellations, returns, refunds and customer service enquiries

Our lawful basis is that this processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Customer Service

We use your details and previous correspondence to answer questions, investigate delivery issues and provide after-sales support.

This is generally necessary to perform our contract with you or for our legitimate interest in providing good customer service and keeping appropriate records.

Fraud Prevention and Store Security

We may use order, payment, device and technical information to detect suspicious activity, prevent fraud and protect our customers, website and business.

Our lawful basis is our legitimate interest in preventing fraud and keeping our services secure. We may also process information where necessary to comply with a legal obligation.

Legal, Tax and Accounting Requirements

We use and retain certain order and transaction information to maintain business records, complete tax and accounting obligations, deal with disputes and respond to lawful requests from authorities.

Our lawful basis is compliance with our legal obligations and, where relevant, our legitimate interest in establishing, exercising or defending legal claims.

Improving Our Store

We may use information about how people use our website to understand store performance, correct problems and improve our products, pages and customer experience.

Where this uses non-essential cookies or similar technology, we will ask for your consent. In other cases, we rely on our legitimate interest in maintaining and improving our business.

Email Marketing

We will not send random marketing emails.

We may send news, special offers and nostalgic goodness where you have actively subscribed or where we are otherwise legally permitted to contact an existing customer.

You can unsubscribe at any time by using the link included in an email or by contacting us at hello@retrotees.co.uk.

Unsubscribing from marketing will not stop important service messages relating to an order you have placed.

Payments

Payments are processed securely by the payment provider selected at checkout, which may include Shopify Payments, PayPal or another available payment service.

Retro Tees does not normally receive or store your complete debit or credit card number. Payment providers process your payment information according to their own privacy policies and security procedures.

We may receive limited information such as your payment status, payment method, billing details and transaction reference so that we can process and manage your order.

Who We Share Information With

We do not sell or trade your personal information.

We only share information where it is reasonably necessary to operate the store, fulfil an order, meet a legal obligation or protect our legitimate interests.

This may include:

Shopify

Our online store is hosted and supported by Shopify. Shopify processes customer information to provide the ecommerce platform, checkout, store security and related services.

Printing and Fulfilment Partners

Because our products are printed to order, we share necessary order information with our printing partners selected to produce and dispatch your items.

This may include your name, delivery address, telephone number, email address, ordered products and any necessary personalisation details.

Delivery Companies

We share the information needed to deliver and track your parcel with delivery providers such as Royal Mail, Evri or an international courier.

This may include your name, delivery address, telephone number and email address. Couriers may use these details to provide delivery updates, find the address or resolve a delivery problem.

Payment Providers

Payment and transaction information is shared with the payment provider selected at checkout to authorise payments, process refunds and prevent fraud.

Store and Technology Providers

We may use trusted businesses that provide website hosting, email, customer support, analytics, security, review, accounting or other store services.

These providers are only given the information reasonably necessary to perform their services.

Professional Advisers and Authorities

Information may be shared with accountants, insurers, legal advisers, banks, regulators, law-enforcement bodies or government authorities where reasonably necessary or legally required.

If our business is sold, reorganised or transferred, relevant information may be provided to professional advisers and the new owner, subject to appropriate confidentiality and data-protection safeguards.

International Processing and Transfers

Retro Tees works with ecommerce, payment, technology and printing partners that operate internationally.

For international orders, we try to select a suitable printing partner closer to the delivery location. However, your personal information may still be processed or accessed in countries outside the United Kingdom.

Where data-protection law requires it, we and our service providers use recognised safeguards for international transfers. These may include UK adequacy regulations or approved contractual protections.

The privacy policies of Shopify payment providers and other relevant services provide further information about where and how they process personal data.

Cookies and Similar Technologies

Cookies are small files or pieces of information stored on your device when you visit a website.

We use essential cookies to:

• Keep items in your shopping basket
• Operate the checkout
• Remember certain preferences
• Keep the website secure
• Enable customer accounts and login features

Essential cookies are needed for the store to work and cannot always be disabled without affecting important website functions.

We may also use optional cookies for analytics, advertising, personalisation or measuring store performance. These cookies should only be used after you have made a choice through our cookie banner or privacy settings.

You can review or change your cookie choices using the cookie settings available on our website. You can also control cookies through your browser, although blocking essential cookies may prevent the basket, account or checkout from working correctly.

How Long We Keep Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction information will generally be retained for up to six years, where necessary for tax, accounting, dispute-resolution and legal-record requirements.

Customer service correspondence is kept for as long as reasonably necessary to deal with the enquiry, maintain appropriate records and resolve any later issue.

Customer account information is generally retained while the account remains active. You may ask us to close your account, although we may still need to retain information connected with previous orders.

Marketing information is retained until you unsubscribe or withdraw your consent. We may keep a minimal suppression record to make sure we respect your request not to receive further marketing.

Cookie and analytics information is retained according to the duration shown in our cookie settings or Cookie Policy.

Information may be kept for longer where required by law, where a dispute or investigation is ongoing, or where it is needed to establish, exercise or defend legal claims.

How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure ecommerce and payment platforms, encrypted connections, password protection, access restrictions and trusted service providers.

No internet transmission or storage system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

Automated Checks

We do not use your personal information to make solely automated decisions that have legal or similarly significant effects on you.

Payment, security or fraud-prevention providers may use automated systems to assess transactions. Their handling of personal information is explained in their own privacy policies.

Children’s Information

Our website and checkout are not intended to be used independently by children under the age of 13.

We do not knowingly collect personal information directly from children under 13. A parent or guardian should place an order on behalf of a child.

Please contact us if you believe a child has provided personal information without appropriate permission.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information, including direct marketing
• Receive certain information in a portable format
• Withdraw consent where we rely on consent
• Complain about how your information has been handled

These rights are not always absolute. For example, we may need to retain order information to comply with tax, accounting or legal requirements.

To exercise a right, contact us at hello@retrotees.co.uk. We may need to ask for information that helps us confirm your identity before completing the request.

We aim to respond to data-protection requests within one month, although the law may allow additional time for particularly complex requests.

Complaints

Please contact us first if you have a concern about how we have handled your information. We will do our best to investigate and resolve it.

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office

Making a complaint to us does not affect your right to contact the Information Commissioner’s Office.

External Websites

Our website may contain links to external websites or social media services.

Retro Tees is not responsible for the privacy practices of external websites. Please review their privacy information before providing personal details.

Changes to This Policy

We may update this Privacy Policy when our business, website, service providers or legal obligations change.

The latest version will be published on this page and the “Last updated” date will be changed accordingly.

Contact Us

Questions, concerns or requests relating to your personal information can be sent to:

Retro Tees
Email: hello@retrotees.co.uk
Address: Retro Tees 21 Gleadsmoss Lane, Oakwood, Derby, DE212BP

Thanks for trusting Retro Tees with your information — your privacy will never go out of style.